Shipping:

We know you’re excited to receive your order, and we work hard to get it to you quickly and safely.

Processing Time

• All orders are usually processed and shipped within 3 business days. (Sometimes, if we are backed up, we may take longer to get your order sent out and it might take as long as 5-6 days to ship. If this is a problem, please contact us and ask about our current time-frames)

• You’ll receive a confirmation email with tracking details as soon as your package is on its way.

Delivery Time

• Most orders arrive within 5–7 business days after shipping.

• Delivery times may vary slightly depending on your location and carrier delays, but we’ll always keep you updated.

Split Shipments

• Some items in your order, such as remotes, manuals, Video MAX Converters, or cables, may ship separately to ensure the fastest delivery.

• Don’t worry - everything you ordered should arrive within the promised 7–12 business day window.

Shipping Costs

• Standard shipping is included unless otherwise noted at checkout.

• Expedited options (if available) will be displayed at checkout.

Tracking Your Order

Once your package ships, you’ll receive an email with tracking information so you can follow your order every step of the way.

Questions or Issues?

If you have any questions about your order, or if something doesn’t arrive as expected, please reach out to us on our “Contact” page and we’ll be happy to help.