Refund and Returns:

We want you to be completely happy with your purchase. If something isn’t right, we’ve got you covered.

30-Day Refund Guarantee

You may request a return or refund within 30 days of receiving your order. To be eligible, items must be:

  • In their original condition

  • With all included accessories/manuals (if applicable)

  • In the original packaging whenever possible

How to Start a Return

  1. Email us with your order number and reason for the return.

  2. Our team will review your request and provide return instructions, including the return shipping address.

  3. Once your return is received and inspected, we’ll notify you by email and process your refund.

Refunds

  • Approved refunds are issued back to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

  • If your item shows signs of use, damage, or missing parts not due to our error, a partial refund may apply.

Exchanges

Need a replacement for a defective or damaged item? Contact us within 30 days, and we’ll send you a new one at no extra charge. We also have a 2 year warranty on every VCR/DVD Combo, so if it malfunctions within 2 years, we’ll send you a new one at no cost!

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).

  • Original shipping fees are non-refundable.

Questions?

We’re here to help. Reach out anytime and we will get back to you quickly.